Signs of unauthorised and mistaken transactions
When checking through your transactions, you might come across a transaction that doesn’t look right. If this is the case, you should get into contact with your bank as soon as possible.
An unauthorised transaction: Money transferred from your account without your permission
A mistaken transaction: Paying the wrong person by using the wrong details
Here are the signs to look out for to identify unauthorised or mistaken transactions:
- Persons or companies whose names you do not know
- Cash withdrawal from a place you have never been
- Transaction date you don’t recognise
- Payment that has doubled up
But keep in mind:
- Transactions can take days to show up – they are not always immediate
- Name of a shop or restaurant might not match the bank statement (they may have a different trading name which you can verify online)
